Introduction
Welcome to Stratagen.bio. We are a genetic laboratory and clinical diagnostics provider based in Prishtina, Kosovo. We are committed to protecting the privacy and confidentiality of your personal and genetic information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
Information We Collect
We may collect the following types of information:
a. Personal Information
Name, contact details (email address, phone number, physical address)
Communication content (such as messages or inquiries sent to us)
b. Genetic and Health Information
If you use our laboratory or clinical services, we may collect biological samples and associated genetic or health data. This information is handled under strict confidentiality and used only for diagnostic or research purposes authorized by you.
c. Technical Information
IP address, browser type, and device information
Website usage data (pages visited, time spent, and interactions)
Cookies and analytics identifiers (see Section 7)
How We Use Your Information
We use your information to:
Provide and improve our laboratory and clinical services
Communicate with you about appointments, results, or inquiries
Conduct genetic analyses and research (with your consent)
Maintain legal and regulatory compliance
Improve website performance and user experience
Legal Basis for Processing
We process personal data under the following lawful bases:
Consent: When you voluntarily provide information or agree to genetic testing.
Contract: To fulfill our service agreement with you.
Legal obligation: To comply with healthcare or data protection regulations.
Legitimate interests: To improve our services and maintain security.
Data Sharing and Disclosure
We do not sell or rent personal data.
We may share data only with:
Authorized laboratory staff and healthcare professionals bound by confidentiality
Regulatory authorities, if legally required
Service providers (e.g., IT hosting, data storage) under strict data protection agreements
All partners and third parties must comply with GDPR or equivalent data protection standards.
Data Retention
We retain personal and genetic data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymized.
Cookies and Tracking Technologies
Our website uses cookies to:
Enhance user experience
Analyze website traffic and performance
Remember user preferences
You can control or disable cookies in your browser settings. For more details, see our Cookie Policy (if available).
Data Security
We implement technical and organizational measures to protect your data, including:
Encrypted data transmission (SSL/TLS)
Secure storage and restricted access to genetic and personal data
Regular security audits and staff training
Your Rights
Under applicable data protection laws (including GDPR), you have the right to:
Access, correct, or delete your data
Withdraw consent at any time
Request data portability
Object to processing or request restriction of use
Lodge a complaint with a data protection authority
To exercise these rights, contact us at [email protected].
International Data Transfers
If data is transferred outside the EU/EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated version.
Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact:
Stratagen.bio
Email: [email protected]
Address: Prishtina, Kosovo
Website: https://stratagen.bio